Cancellation Terms, Regulations, and General Notes

Terms and General Notes — 2025–2026 Sailing Season

Mano Maritime Ltd., Company Registration No. 511887697

The provisions of these General Notes are drafted, for convenience only, in the masculine singular; however, they shall be construed as referring equally to the masculine and the feminine, and to the singular and the plural.

The Price Includes:

• Cruise accommodation in a cabin with toilet and shower.
• Full board on the vessel.
• Entertainment and performances every evening.
• An Israeli entertainment and activities staff.
• The Company reserves the right to change prices from time to time. The transaction price shall not change after payment of a deposit or of the full amount. It is recommended to order and purchase tickets as early as possible.
• Promotional discounts may not be combined.

Extras:

1. Gratuities (tips) are not included in the cruise price and are at the passenger's discretion. As is customary on cruise ships worldwide, it is customary to give a gratuity to the hotel staff (not mandatory), who serve you at the highest standard, in the amount of EUR 5 per person per cruise day.

2. Visits to the medical clinic, calling a physician to the cabin, and receipt of medications are subject to a charge.

3. The price list does not include shore excursions. Shore excursions are recommended for purchase by holidaymakers but are not mandatory.

4. Certain shore excursions may be purchased on board the vessel only.

5. Orders for shore excursions via the website or the telephone sales center are possible up to 2 business days prior to the cruise departure only. Thereafter, shore excursions may be purchased during the cruise only, and without the advance-order discount. The foregoing applies to all services available for advance purchase.

6. Shore excursion orders may be cancelled without cancellation charges up to 48 hours prior to the cruise departure time.

7. A cancellation received by 20:00 on the evening preceding the excursion departure shall be charged a 50% cancellation fee.

8. Cancellations received after 20:00 and/or failure to appear on the morning of the excursion shall be charged the full cancellation fee, and no refund shall be given.

9. There is no undertaking that excursions will be conducted in a language other than Hebrew.

10. A purchased shore excursion may be cancelled due to an insufficient number of registrants or due to operational reasons of the local tour operator at the port of destination. In such cases, the customer shall be refunded the amount paid for the excursion, and no more.

11. Occasionally, in exceptional cases and for reasons beyond the control of Mano Maritime Ltd., a need arises to change the itinerary of shore excursions. In such cases, as the circumstances require, the Company shall modify the shore excursion, and if the cost of the excursion has decreased, Mano shall refund the difference to those who purchased the excursion.

12. Internet packages may be purchased on board at variable prices. The vessel's internet package is satellite internet supplied by an external company; accordingly, reception disruptions may occur. Browsing speed is not fixed and depends on various external factors, such as availability and coverage, radars, warships, satellite positioning and/or various malfunctions. The Company shall bear no liability for any damage, direct or indirect, caused as a result of the browsing speed.

Cabins

13. Mano Maritime Ltd. does not undertake to reserve any particular cabin, provided that the cabin received by the customer is in the same cabin category for which the customer paid. Guaranteeing adjacent cabins or a specific location on the vessel shall be possible subject to cabin availability and at the location-reservation price-list charge.

14. In the 2025–2026 sailing season, cabin check-in shall commence from 13:00.

Triple and Quadruple Cabins:

15. Beds for the third and fourth passengers in a cabin are upper beds (except in suites).

16. Sale of a cruise for infants under the age of two shall be possible in certain Deluxe cabins and suites only, subject to cabin availability and to the overall allocation of passengers and/or infants on the vessel.

17. In most of the vessel's cabins, a double bed is a combination of two beds joined together.

18. In all cabins there is a step approximately 22 cm high at the entrance to the toilet and shower (except in cabins adapted for persons with disabilities).

Cabins with a Window:

19. On decks 7, 8 and 9 there are several cabins with a partial or obstructed view. The prices of these cabins have been reduced at the discretion of Mano Maritime Ltd., and once such a cabin has been ordered, no claims regarding the pricing of the cabin shall be entertained.

20. Cabins in which most of the window is free of obstruction to the view shall be deemed cabins with a full view.

Cabins for a Single Passenger:

21. Single-occupancy cabin (SINGLE): a single passenger in a double cabin shall pay for two cruise tickets.

22. Passenger with a cabin-mate subject to a cabin-mate being found (SHARING): on most cruises, purchase of a cruise ticket with a cabin-mate shall not be possible.

Schedules and Embarkation:

23. Due to security screening and border-control procedures, passengers must arrive at the port as advised at the time of placing the order and as stated on the cruise ticket.

24. The port and the embarkation time in Israel shall be determined according to what is stated on the cruise ticket.

25. The cruise schedules at the ports of Israel and at the various ports of destination are fixed and known in advance to all passengers.

26. At some of the ports of destination, disembarkation from the vessel ashore may be carried out by means of service boats (tenders), and at some ports, disembarkation and embarkation by means of service boats may be the only way to get from the vessel ashore. Information regarding the manner of going ashore at the ports of destination relevant to each cruise appears in the cruise specifications on the Company's website.

27. The disembarkation process by service boats may take a considerable amount of time, and for this reason disembarkation to the boats is carried out in stages — by deck numbers, from the upper decks to the lower decks.

28. At ports where disembarkation ashore is carried out by service boats, the disembarkation of passengers with disabilities may be prevented, particularly where the service boat is not adapted to accommodate wheelchairs or mobility scooters.

29. Persons with disabilities are under an obligation to notify a Company representative in advance of the nature of their disability, so that it may be examined whether their disembarkation ashore will be possible at the ports as set out in the cruise specifications.

30. All travel agents and passengers are under an obligation to inform Mano Maritime Ltd. of any physical or other limitations of the passenger, if any exist, prior to placing the order.

31. For the passengers' welfare and to maintain order during disembarkation at the various ports (including the Port of Haifa), passenger disembarkation may take place in regulated time windows according to cabin category.

32. The authorities of a given port may occasionally allocate to the vessel a berth relatively distant from the port's exit gate. In such cases, it will be necessary to walk to the gate or, alternatively, to purchase a shuttle transfer on board the vessel.

33. The vessel shall not wait for latecomers. Any such lateness is the passenger's sole responsibility. The determining time in the schedules is the local time at the destination.

34. Passengers who fail to return to the vessel on time at any of the destinations set during the cruise, and as a result cause a delay in the vessel's departure, disruption of the planned schedule, a change in sailing speed or fuel consumption beyond that planned, shall be charged for the expenses caused to the Company as a result of their actions. The charge shall include, inter alia:

1. Handling fees vis-à-vis the local authorities — including permits and procedures connected with the delay.

2. Expenses for the vessel's extended stay — including additional costs of crew, equipment and vessel operation.

3. Any other expense connected with the event — including fines, fees or any demand by the local authorities or third parties.

4. Mano Maritime reserves the right to collect these charges by means of the payment method provided at the time of placing the order.

5. Passengers are aware that they must be punctual in respect of the return times given to them, and the responsibility for this rests fully upon them.

35. Mano Maritime Ltd. is not liable for loss of or damage to luggage. Luggage handling is a courtesy service and is not mandatory. Passengers who wish to have their luggage handled do so at their sole responsibility.

36. Due to safety and security regulations, it is prohibited to bring liquids and beverages onto the vessel, such as soft drinks and alcoholic beverages of any kind; such items shall be confiscated and disposed of.

37. Occasionally, in exceptional cases during the cruise and for reasons beyond the control of Mano Maritime Ltd., including due to force majeure, the Company shall be compelled, during the cruise, to change the cruise itineraries and/or the ports at which the vessel calls and/or the duration of the stay at the ports planned in advance. The Company shall notify passengers upon becoming aware of the change.

38. It is the passenger's responsibility to verify, prior to the cruise, that the passport is valid and that no order barring exit from Israel has been issued against the passenger.

39. It is the responsibility of holders of a foreign passport or a laissez-passer (travel document) to ascertain whether entry visas are required for the countries of destination.

40. A passenger who fails to comply with the above conditions shall not be permitted to sail, and shall not be entitled to any refund whatsoever.

Cancellation of Orders and Cancellation Fees:

41. Cancellation fees shall be charged in accordance with the provisions of the Consumer Protection Law, 5741-1981, and the Consumer Protection Regulations (Cancellation of a Transaction), 5771-2010:

42. In any case of cancellation of an order, the customer shall be charged cancellation fees according to the date on which the cancellation instruction was received at the Company's offices and relative to the date of purchase.

43. The cancellation date shall be calculated according to the date on which the cancellation was received (by fax, mail, telephone or email at the offices of Mano Maritime Ltd.).

44. Where the cancellation of the order was made within 14 calendar days from the date of the transaction or from the date on which the disclosure document was sent by Mano Maritime Ltd. (whichever is later), and provided that at least 7 days that are not days of rest remain before the cruise date — the cancellation fee shall be NIS 100 or 5%, per passenger, whichever is lower.

45. In a distance-selling transaction with a person with disabilities, a senior citizen or a new immigrant — cancellation of an order within four months of the date of the transaction, provided that the engagement in the transaction included a conversation between the dealer and the consumer (including a conversation by means of electronic communication), and subject to compliance with the conditions of the law and receipt of documentation evidencing the same. In such a case as set out in this section, the Company shall charge a cancellation fee of NIS 100 or 5% per passenger, whichever is lower.

46. In any other case:

1. Cancellation more than 30 business days before the cruise date — 25% of the package price.

2. Cancellation between 19–30 business days before the cruise date — 35% of the package price.

3. Cancellation between 8–18 business days before the cruise date — 50% of the package price.

4. Cancellation during the 7 business days before the cruise date — 100% cancellation fee.

47. Additional cases:

1. In the case of a change of the cruise date by the passengers, the cancellation fees set out above shall apply.

2. In the case of a change of passenger names:

3. A name change shall be possible within an existing order, provided that at least one of the original names remains unchanged. A request under which no original name would remain shall be deemed a cancellation of the order and a new engagement; the cancellation fees prescribed in the Company's Terms shall apply to such a cancellation.

4. Name-change fee: EUR 85 per passenger per change, non-refundable.

5. For the avoidance of doubt, the Consumer Protection Law, 5741-1981, including its provisions concerning the right of cancellation within 14 calendar days and subject to the exceptions prescribed by law, shall prevail and apply as applicable.

48. Mano Maritime Ltd. recommends that passengers purchase travel insurance for travel abroad, and verify at the time of purchase that the insurance covers trip cancellation, damage to luggage and bodily injury.

49. Mano Ltd. shall not bear the costs of medical or other expenses (evacuation and/or examinations and treatment at a local hospital, and the like).

50. Mano Maritime Ltd. is not responsible for guests' failure to arrive for the cruise or late arrival, whether for medical reasons or for any other reason.

51. In any case of cancellation, the amount paid for the order, less the cancellation fees, shall be refunded within 14 days of the date of receipt of the cancellation notice.

52. The operation of a cruise is subject to the number of registrants.

53. Mano Maritime Ltd. or the owners of the vessel have the exclusive right to cancel a cruise or cruises, or to change their itinerary or the duration of the stay at ports, for operational, technical and other considerations. Appropriate notice shall be given to passengers upon becoming aware of the cancellation/change. In the event of cancellation of the cruise, all amounts paid by the customer to Mano Maritime Ltd. shall be refunded to the customer, without any additional payment beyond the payment made by the passenger/customer. In the event of cancellation of the cruise as a result of an event external to the Company's activity, such as war, epidemic and the like, the amounts paid for the cancelled cruise shall stand to the customer's credit for a future cruise, or cancellation shall be possible in accordance with the cruise-cancellation terms, subject to cancellation fees.

54. In the event of cancellation or postponement of a cruise due to a security situation or other circumstances, the Company shall contact the customer in order to offer alternatives. If no response is received after three attempts to make contact, the order amount shall be retained as a credit for future redemption, without derogating from the customer's rights under law.

Methods of Delivering a Cancellation Notice:

• By email: service@mano.co.il
• By telephone: *8288
• At the Mano Maritime offices: Haifa, 2 Pal-Yam | Tel Aviv, 74 HaYarkon | Ashdod, 11 HaOrgim.
• On the Company's website at: www.cruise.mano.co.il/cancelorder
• The cancellation notice must state the full name, ID number and order number.

Dining Room and Food on the Vessel:

55. The food, food products and kitchens on the vessel are under the kashrut certification and supervision of Rabbi Yitzhak Dayan, Chief Rabbi of the Jewish Community of Thessaloniki.

56. Kosher (Glatt) food may be ordered for an additional charge — EUR 24 per passenger per day, adult or child (lunch + dinner).

57. Mano Maritime Ltd. endeavors to accommodate passengers' requests and to provide them with food items adapted to their health condition (sugar-free, gluten-free, lactose-free, etc.), but does not undertake to do so. It is not possible to guarantee an absolute level of assurance that food will be suited to the passenger's health needs without any concern that it may contain any traces of ingredients whose consumption is prohibited for the passenger. Accordingly, the sole responsibility in this regard rests with the passenger.

58. Mano Maritime Ltd. does not undertake to reserve seating places in the dining room.

59. Mano Maritime Ltd. does not undertake to assign a specific dining room on the vessel.

60. At the “Bistro” restaurant, service is waiter service and for payment. Seating at the restaurant requires advance reservation and is subject to availability.

Passport Deposit, the Mano Card, and Payment on the Vessel:

61. Passengers must deposit their passport upon embarking on the vessel. The passport shall be returned to passengers ahead of their return to Israel. The means of identification on the vessel and at the ports of destination is a magnetic card, the “Mano Card”, which shall be issued on the vessel. The Mano Card also serves as a means of payment on the vessel. It is mandatory to have at least one credit card per order, which shall serve as a deposit for on-board orders. A passenger without a credit card shall not be permitted to embark.

62. The prices of services and products on the vessel are in Euro (except in the duty-free shops and the casino).

General:

63. Mano Maritime Ltd. acts as general agent for the cruise, the vessel and the shore excursions.

64. The passenger is responsible for verifying that all details provided at the time of placing the order are correct, complete and up to date.

65. The person placing the order is responsible for all passengers included in the order, including informing them of the order conditions, changes to the order, the provisions of these Terms and the obligations applying to them thereunder.

66. For the welfare of the entire passenger public on the vessel, smoking is prohibited in all areas of the vessel, including the public areas, decks, passenger cabins and suite balconies, except in designated and marked smoking corners on the open deck. The passenger undertakes to refrain from smoking in the prohibited areas and to obey the instructions of the vessel's crew.

67. Passengers who smoke in areas where smoking is prohibited shall be charged a fine in a significant monetary amount and, in addition, shall be exposed to legal and/or other measures that may be taken against them.

68. Supervision of children under the age of 18 during the cruise is the responsibility of the parents or an accompanying adult, who are required to safeguard the children's safety and conduct on the vessel.

69. The passenger is aware that the sale or serving of intoxicating beverages to a person under the age of 18 is prohibited, and that the vessel's employees engaged in selling and serving intoxicating beverages are entitled to request the passenger's Mano Card in order to verify the passenger's age. Mano Maritime Ltd. warns that excessive consumption of intoxicating beverages is life-endangering and harmful to health.

70. Use of the water slide on the vessel is restricted by age and height. The slide shall be operated at times published in the daily program. It is prohibited to enter the slide outside those times.

71. Mano Maritime Ltd. reserves the right to refuse the embarkation of a passenger onto the vessel, or to remove a passenger from the vessel during the cruise, at the discretion of the Captain and/or the Company's management, in order to safeguard the safety, wellbeing and security of the other passengers on the vessel and the vessel's crew. The Company shall bear no liability, nor any of the ancillary expenses, arising from the passenger's non-embarkation and/or removal during the cruise.

72. Operation of personal electrical appliances is prohibited in the cabins and in all areas of the vessel.

73. It is prohibited to bring aboard, operate or use drones of any kind on the vessel or in its vicinity.

74. The vessel's property must be safeguarded.

75. Items of property found in the vessel's areas and in the cabins shall be kept for 60 days at the Lost and Found department.

76. Mano Maritime Ltd. reserves the right to take any lawful action to recover for damage to or loss of equipment in passenger cabins or in the public areas.

77. Mano Maritime Ltd. reserves the right to close parts of the public areas for private events for certain periods of time.

78. There is no Shabbat elevator on the vessel.

79. The venue of jurisdiction for any dispute arising between the Company and the consumer shall be exclusively the courts of Haifa.

80. Credit card charges are made in NIS only, in accordance with the foreign currency exchange rate on the date of the transaction.

81. The prices displayed on the vessel are in Euro, and credit card charges shall be made in accordance with the Bank Leumi “transfers and cheques (high)” exchange rate, as updated on the cruise departure date (the first day of the cruise).

82. The Company reserves the right to amend these Terms from time to time at its sole discretion, with the current version of the Terms appearing on the Company's website.

83. Accessibility

The vessel “Crown Iris” is partially adapted for persons with disabilities.

Please note that there is a high step at the entrance to the bathrooms in all cabins on the vessel.

In addition, certain areas of the vessel, such as Deck 11, the water slide, the pool, the jacuzzi and other facilities, are not accessible to persons with disabilities.

We recommend assessing in advance the extent to which the vessel and the travel conditions are suited to your personal needs. It is hereby clarified that the Company bears no liability in the event that persons with disabilities are unable to participate in certain activities or in going ashore due to these conditions.

84. Drugs and Other Illegal Substances

Any drug or other illegal substance, including but not limited to medical cannabis, is not permitted for use on the vessel and may not be consumed during a Mano Maritime holiday, including during transfers, inside terminals, on shore excursions or at the destinations. Illegal drugs or substances shall be confiscated, and appropriate proceedings shall be taken, which may include removal from the vessel and the involvement of the competent authorities. In addition, foreign governments at the ports of call may have strict laws regarding drug possession. Guests caught violating such laws may be arrested and prosecuted by the foreign jurisdictional authorities, and may be denied re-embarkation onto the vessel.

85. Denial of the Right to Future Cruises
Mano Maritime reserves the right to prevent the participation of passengers in future cruises in the following cases:

1. Filing of a lawsuit against the Company — passengers who file a legal claim against Mano Maritime shall forfeit their right to participate in future cruises, unless the claim was accepted in full by the court and a justified cause was established.

2. Involvement in violence — passengers who were involved in incidents of physical or verbal violence towards the vessel's crew and/or the Company, and/or other passengers, and/or any other person during the cruise and/or in any other engagement with the Company and its representatives.

3. Breach of safety procedures — passengers who breach safety procedures established by the Company or the vessel's crew, thereby endangering themselves or others.

4. Other improper conduct — including conduct harmful to good order or to the wellbeing of passengers and the vessel's crew.

86. A decision regarding denial of the right to sail shall be made by the management of Mano Maritime only, after a thorough examination of the case.

87. The Company reserves the right to update the list of cases leading to denial of the right to sail in the future, in accordance with its needs and its policy.

88. List of Items Prohibited from Being Brought onto the Vessel

In accordance with the Company's Terms and in order to ensure the security of passengers and crew, handling fees apply to items prohibited from being brought onto the vessel. All items that are seized shall be confiscated and disposed of:

A prohibited item seized in luggage prior to embarkation onto the vessel — a handling fee of EUR 250 per item shall be charged.

A prohibited item discovered after embarkation on board the vessel — a handling fee of EUR 350 per item shall be charged.

List of items prohibited from being brought aboard:

• All types of drugs and illegal substances, including medical cannabis.
• Firearms (rifles, hunting rifles, handguns).
• Compressed-air guns, including paintball.
• Firecrackers or items simulating explosives.
• Knives of any kind (concealed, folding, automatic, locking).
• Objects incorporating blades or knives, including blenders, mixers, shakers and the like.
• Spearguns.
• Stun guns, tear gas, batons, knuckle-dusters.
• Electrical heating products — including products that contain and/or may contain heating elements, including: irons, non-electric candles, hot plates and electric cooktops, hair curlers, kettles, portable clothes dryers, toasters, electric blankets, etc.
• Liquids (except cosmetics and toiletry products).
• Extension cords.
• Professional two-way radios (Walkie Talkie) (personal devices are permitted).
• Network equipment and routers.
• Drones of any kind.
• Compressed gas canisters.
• Note: the security team is entitled to confiscate additional items not appearing on the list, if they are found to be dangerous or improper, or liable to constitute a safety or security risk, to interfere with the operation of the vessel or its systems, or to harm the wellbeing of the other passengers and the crew.
• Any prohibited item that is seized shall be disposed of and shall not be returned to its owner.